Cultural and Heritage Programs is responsible for multi-disciplinary arts centres, heritage and museum facilities and structures, the delivery of arts, heritage and museum public programming and events, volunteer program development, audience development, and exhibits and research.
You are responsible for providing booking services to facility clients including: responding to inquiries, requests for service, and complaints in accordance with divisional policies and procedures; renting public areas in city theatres; administering booking and rental contracts; assisting in performing the financial functions of the section; participating in event programming and development activities; and performing other related duties to ensure efficient booking services.
Position
Term
1 Full-time Permanent
35.00 hours per week
Post Date
Closing Date
Salary
Company/Organization
Requirements
EDUCATION AND EXPERIENCE
Completion of Grade 12
Minimum of 1 year of work experience in customer service, public relations and/or information, communicating with the public, preferably with some experience in a similar role in a theatre environment
Keyboarding and computer experience is essential
KNOWLEDGE
- Theatrical production including terminology, procedures and practices
- General accounting and financial reporting practices, contract administration and contractual agreements
Desirable Qualifications:
- Knowledge of legislation pertaining to licensing, privacy, freedom of information, and copyrights
- Knowledge of the performing arts disciplines, the presenting industry, and related industry associations and unions including IATSE, ACTRA, Actor’s Equity and the Musicians Union
COMPETENCIES, SKILLS AND ABILITIES
- Ability to work independently with minimum supervision and collaboratively with all staff as part of a team
- Possess organizational skills and flexibility to plan, organize and prioritize own work, and to deal effectively with multiple demands, conflicting priorities, pressures and deadlines
- Possess computer literacy in MS Office Suite in a Windows environment, including use of Intranet and the Internet
- Able to use specific and corporate computer applications and software
- Possess strong data entry, keyboarding and retrieval skills
- Able to identify and assess problems and to use analytic and problem solving skills to seek remedies
- Possess excellent communication and interpersonal skills, and excellent telephone manner
- Able to interpret and explain written operating rules and procedures
- Possess a strong customer service orientation
- Flexible and adaptable to deal with shifting priorities
- Able to think logically, and concentrate/focus on accuracy and detail
- Possess interpersonal skills and good judgment
- Possess a work record of good attendance and job performance
- Able to work a flexible schedule including evenings and weekends when required for performances, event programming and meetings
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.
- Driver’s License Requirement: A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with 0 demerit points accumulated
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
Additional Info
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse [at] ottawa.ca (esc-cse[at]ottawa[dot]ca).
Location
Ben Franklin 101 Centrepointe
Ottawa, ON