Artist Liaison, City of Brampton

Reporting to the Coordinator, Front of House, act as primary onsite liason between artists and all other internal and external stakeholders to ensure excellent customer experience at Performing Arts venues.

• Gather event information from Show File to fulfill artist needs
• Coordinate duties with Technical & Facility Operations, Box Office, Front of House and Food and Beverage teams
• Meet and greet artists upon their arrival at the designated venue
• Escort artists to and from spaces designated for their use, and respond to all inquires. Provide exemplary hospitality.
• Ensure that artist needs are met and that arrival/meal/performance times are on schedule
• Check supplies and report low inventory; ensure the Green Room, kitchen and dressing rooms are clean and tidy before and after each performance
• Open and set up Green Room and dressing rooms prior to the artist arrival
• At artist request, coordinate and complete necessary wardrobe duties including but not limited to: steaming and ironing clothing, minor repairs, and laundry and stain removal
• Set up food, beverages and other rider requirements; place food orders when required
• Make last-minute purchases of food or other necessities for artists with City credit card. Ensure sufficient water and towels are available for artists on stage
• Confirm complimentary tickets for artists; liaise with Front of House Manager and Box Office personnel to ensure ticket requests are fulfilled
• Confirm information regarding expected backstage guests and access to dressing rooms with appropriate personnel (artist or production managers). Communicate guests’ names with FOH, Box Office, Security and the Stage Manager.
• Assist with coordinating onsite artist merchandise sales with Food and Beverage and/or Front of House teams
• Make payment to artists by City of Brampton cheque, as applicable
• Report all concerns, accidents and incidents to immediate supervisor; follow up and take appropriate action as required;
• Record all issues in Front of House Report in Show File
• Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and
• Health and Safety Standards for all participants and staff
• Attend meetings/training as required
• Performs other duties as assigned